Last Updated: [2083/06/04(09/20/2026)]
At PratikshaOnline, we respect your privacy and understand that customers want to know how their information is used.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how we work to keep it protected.
By using pratikshaonline.com, you acknowledge this Privacy Policy.
Depending on how you use our website, we may collect information such as:
· Full name;
· Phone number;
· Email address;
· Delivery address;
· Billing address;
· Order details;
· Customer support information; and
· Other information you voluntarily provide.
When you purchase products, we may receive information relating to:
· Products ordered;
· Order value;
· Payment status;
· Transaction reference;
· Payment method; and
· Refund information.
We do not need your complete card or banking credentials when such information is securely processed directly by a payment provider.
We may use customer information to:
· Process orders;
· Confirm orders;
· Deliver products;
· Process payments;
· Handle refunds and returns;
· Provide customer support;
· Respond to questions;
· Communicate delivery updates;
· Prevent fraud;
· Improve our website;
· Improve our products and services;
· Manage promotions;
· Maintain business records; and
· Comply with applicable legal requirements.
When you place an order, we may contact you using the information you provide.
This may include:
· Phone calls;
· SMS;
· Email;
· WhatsApp; or
· Other appropriate communication methods.
These communications may relate to your order, payment, delivery, return, refund, or customer support request.
Where appropriate, we may send information about:
· New products;
· Offers;
· Promotions;
· Events;
· Campaigns;
· Gift vouchers; or
· Other Pratiksha activities.
Where applicable, customers may choose not to receive promotional communications.
Our website may use cookies and similar technologies.
Cookies can help us:
· Keep the website functioning;
· Remember preferences;
· Understand website usage;
· Improve website performance;
· Maintain shopping-cart functionality; and
· Provide a better customer experience.
Some third-party services used by our website may also use cookies according to their own policies.
Payments may be processed through third-party payment providers.
When you make a payment, certain information may be processed by the relevant payment service according to its own privacy and security policies.
We encourage customers to review the privacy policy of the relevant payment provider when appropriate.
To deliver your order, we may need to provide necessary information to delivery or transportation partners.
This may include:
· Customer name;
· Phone number;
· Delivery address;
· Order information; and
· Other information reasonably required for delivery.
We only intend to provide information necessary for the relevant service.
We may use third-party service providers for purposes such as:
· Website hosting;
· Payment processing;
· Delivery;
· Email;
· SMS;
· Customer communication;
· Website analytics;
· Security; and
· Technical services.
These providers may process information as necessary to provide their services.
We take reasonable measures to protect customer information against:
· Unauthorized access;
· Unauthorized disclosure;
· Loss;
· Misuse; and
· Unnecessary access.
However, no internet-based system can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including protecting passwords and verification codes.
We do not intend to sell customer personal information as a business practice.
Customer information is primarily used to provide our products and services, communicate with customers, operate our website, protect our business, and meet applicable legal obligations.
We may disclose information where reasonably necessary to:
· Comply with applicable law;
· Respond to lawful requests;
· Prevent fraud;
· Protect our customers;
· Protect our business;
· Investigate misuse; or
· Protect the rights and safety of relevant persons.
Our website may sell products intended for children, but the purchase and payment process should be handled by an adult or with appropriate involvement from a parent or guardian.
We do not intentionally seek unnecessary personal information from children.
Our website may contain links to other websites.
We are not responsible for the privacy practices of independent third-party websites.
Customers should review the privacy policy of any third-party website they visit.
We may retain customer information for as long as reasonably necessary for:
· Order records;
· Accounting;
· Tax requirements;
· Customer support;
· Warranty purposes;
· Legal obligations;
· Fraud prevention; and
· Legitimate business purposes.
When information is no longer reasonably required, we may delete or securely dispose of it where appropriate.
If you have questions regarding personal information associated with your account or order, you may contact us.
We will review reasonable requests in accordance with applicable law and our legitimate business requirements.
We may update this Privacy Policy from time to time.
The updated version will be published on our website with a revised “Last Updated” date.
We encourage customers to review this page occasionally.
For privacy-related questions or requests, please contact:
PratikshaOnline
Morang, Nepal
We appreciate your trust and will make reasonable efforts to handle your information responsibly.