Last Updated: [2083/06/04 (09/20/2026)]
Welcome to PratikshaOnline.
These Terms of Service explain the rules and conditions for using our website, browsing our products, and placing orders with us.
By accessing or using pratikshaonline.com, you agree to follow these Terms of Service.
If you do not agree with these Terms, please do not use our website or place an order through it.
PratikshaOnline is an ecommerce platform operated by Pratiksha, providing products including:
Books
Stationery
Sports
Toys
Other products listed on our website
We may add, remove, modify, or update products and services from time to time.
You agree to use our website only for lawful and genuine purposes.
You must not:
Attempt to damage or disrupt our website;
Attempt unauthorized access to our systems;
Use the website for fraudulent activities;
Place fake or intentionally misleading orders;
Use another person's information without authorization;
Introduce viruses, malware, or harmful software;
Attempt to interfere with our payment or ordering systems; or
Use our website in a way that may harm our customers, employees, partners, or business.
When placing an order, you agree to provide accurate information, including your:
Name
Phone number
Email address
Delivery address
Billing information
Other information reasonably required to process your order
Please check your information carefully before submitting an order.
Incorrect information may result in delivery delays or unsuccessful delivery.
We make reasonable efforts to ensure that product names, descriptions, photographs, prices, sizes, specifications, and other information displayed on our website are accurate.
However differences may occur.
For example:
Colours may appear slightly different on different screens.
Product packaging may change.
Manufacturers may update designs or specifications.
Product photographs may differ slightly from the actual product.
Product information supplied by manufacturers may occasionally contain errors.
Such differences do not automatically mean that a product is defective.
If you need specific information about a product before ordering, please contact us.
We make reasonable efforts to keep our online stock information updated.
However, products may sometimes be sold through our physical store or other sales channels before our website is updated.
Therefore, an item shown as available online may occasionally become unavailable.
If this happens, we will contact you and, where appropriate:
Offer an alternative;
Offer a replacement;
Update the order; or
Cancel the unavailable item and process the applicable refund.
Prices displayed on our website may change from time to time.
Price changes may occur because of:
Supplier price changes;
Manufacturer changes;
Taxes or government requirements;
Promotional campaigns;
Stock conditions;
Website errors; or
Other legitimate business reasons.
If an obvious pricing error occurs, we may contact you before processing the order.
If payment has already been made for an order affected by a genuine pricing error, we will discuss the available options with the customer.
When you place an order, you are requesting to purchase the selected products.
An order may require confirmation before it is accepted and processed.
We may contact you by:
Phone;
SMS;
Email;
WhatsApp; or
Other available communication methods
to confirm order details where necessary.
We may cancel or decline an order in reasonable circumstances, including:
Product unavailability;
Incorrect product information;
Incorrect pricing;
Incomplete customer information;
Suspicious or fraudulent activity;
Inability to confirm the order; or
Circumstances outside our reasonable control.
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may not always be possible.
If an order has already been shipped, the matter may be handled according to our Shipping Policy and Refund & Return Policy.
We may offer different payment methods displayed on our website.
Customers should only make payments using the payment methods officially provided by PratikshaOnline.
Payment Safety Notice
Please do not send money to any unofficial account, personal account, phone number, or individual claiming to represent PratikshaOnline. All payments must be made only to the official current account or business account details provided directly by PratikshaOnline. PratikshaOnline will not be responsible for payments made to any unauthorized or personal account.
If you are unsure about a payment request, please contact us before making payment.
We may occasionally offer:
Discounts;
Coupons;
Gift vouchers;
Promotional campaigns;
Lucky draws;
Free delivery;
Special offers; or
Other promotional benefits.
Each promotion may have separate terms.
Promotions may have:
Expiry dates;
Product restrictions;
Quantity limits;
Minimum purchase requirements; or
Other conditions.
The specific terms of a promotion will apply to that promotion.
Our website and original content may include:
Logos;
Brand materials;
Website design;
Original Photographs or AI-Generated Images
Text;
Product descriptions;
Graphics;
Videos; and
Other materials
that belong to PratikshaOnline or are used with appropriate permission.
You may not copy, reproduce, modify, distribute, or commercially use our original website content without permission.
Product names and trademarks belonging to manufacturers remain the property of their respective owners.
If our website allows customers to submit reviews, ratings, photographs, comments, or other content, customers should ensure that the content is truthful and respectful.
Customers should not submit content that:
Is unlawful;
Is abusive or threatening;
Is intentionally misleading;
Infringes another person's rights;
Contains harmful software;
Contains another person's private information without permission; or
Is unrelated to the relevant product.
We may remove content that violates these requirements.
We make reasonable efforts to keep our website available and functioning.
However, temporary interruptions may occur because of:
Maintenance;
Technical problems;
Hosting problems;
Internet problems;
Security measures;
Software updates; or
Other circumstances beyond our reasonable control.
We cannot guarantee that the website will always be available without interruption.
Our website may use third-party services such as payment gateways, delivery companies, hosting providers, communication services, and other technology providers.
These services may have their own terms and policies.
We are not responsible for matters that are solely within the control of an independent third-party provider, although we will make reasonable efforts to assist customers where appropriate.
We take reasonable care in providing our products and services.
However, to the extent permitted by applicable law, we cannot be held responsible for losses caused by circumstances outside our reasonable control, including:
Third-party delivery delays;
Incorrect information provided by the customer;
Misuse of products;
Website interruptions;
Manufacturer changes;
Third-party service failures;
Natural disasters;
Transportation disruptions; or
Other circumstances beyond our reasonable control.
Nothing in these Terms is intended to remove any consumer right or legal protection that cannot legally be excluded.
Sometimes circumstances may prevent us from providing our normal service.
These may include:
Natural disasters;
Floods;
Earthquakes;
Fire;
Strikes;
Road closures;
Government restrictions;
Major transportation problems;
Internet or power failures;
Supplier disruptions; or
Other events beyond our reasonable control.
We will make reasonable efforts to continue our services and communicate important delays where possible.
We want customers to have a simple way to resolve problems.
If you have a complaint, please contact us first.
Please provide:
Your name;
Order number;
Product details;
Description of the problem; and
Supporting photographs or information where appropriate.
We will review the matter and make reasonable efforts to find a fair solution.
If a dispute cannot be resolved through communication, it may be handled through the appropriate legal process under the applicable laws of Nepal.
These Terms are governed by the applicable laws of Nepal.
Nothing in these Terms is intended to remove or reduce any legal rights that customers are entitled to under applicable law.
We may update these Terms from time to time.
The updated version will be published on our website with the relevant updated date.
Continued use of the website after an update means that the updated Terms will apply to future use of the website.
For questions regarding these Terms, please contact:
PratikshaOnline
Morang, Nepal
Thank you for shopping with PratikshaOnline.