Last Updated: [2083/06/04(20/09/2026]
At PratikshaOnline, we want your order to reach you safely and conveniently.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through pratikshaonline.com.
After you place an order, we will process it after receiving the required order and payment information.
Order processing may include:
Confirming the order;
Checking product availability;
Verifying payment where necessary;
Packing the products; and
Handing the package to our delivery partner.
Processing time may vary depending on:
Product availability;
Order quantity;
Product type;
Delivery location;
Payment verification; and
Order volume.
Delivery times displayed or communicated by us are generally estimated delivery times.
Actual delivery time may vary depending on the destination and delivery conditions.
Delivery may take longer because of:
Weather;
Road conditions;
Traffic;
Festivals and holidays;
Strikes;
Transportation delays;
Remote locations;
High order volumes;
Natural disasters;
Government restrictions; or
Other circumstances beyond our reasonable control.
We will make reasonable efforts to keep customers informed about significant delivery delays.
We aim to provide delivery services to locations covered by our available delivery partners.
Delivery availability may vary depending on:
Municipality;
District;
Distance;
Road accessibility;
Delivery partner coverage; and
Product type or size.
If delivery is unavailable to a particular location, we will inform the customer where reasonably possible.
Delivery charges may vary depending on:
Delivery location;
Order size;
Product weight;
Package dimensions;
Delivery partner;
Promotional offers; and
Other applicable conditions.
The applicable delivery charge will generally be displayed or communicated before the order is finalized.
From time to time, PratikshaOnline may provide free delivery offers.
Free delivery promotions may have specific conditions, including:
Minimum order value;
Selected locations;
Selected products;
Promotional periods; or
Other restrictions.
The conditions applicable to the relevant offer will apply.
Customers are responsible for providing a complete and accurate delivery address.
Please provide:
Full name;
Mobile number;
Municipality;
Ward number;
Tole/street;
Landmark; and
Other useful delivery information.
Incorrect or incomplete information may cause delays.
Customers should make reasonable efforts to be available or arrange for someone to receive the order.
If a delivery attempt is unsuccessful because the customer is unavailable, the delivery partner may make another attempt depending on its policy.
Additional delivery arrangements may be required in some situations.
If an order cannot be delivered because an incorrect or incomplete address was provided, we will make reasonable efforts to contact the customer.
If the package is returned to us, additional delivery charges may apply if another delivery attempt is requested and such charges are actually incurred.
We understand that customers want their orders as quickly as possible.
However, some delays are outside our direct control.
If your order is delayed, please contact us.
We will make reasonable efforts to check the status with the delivery partner and provide available information.
If the package appears seriously damaged, opened, or tampered with at the time of delivery, please notify the delivery person where possible and contact us promptly.
Please keep the package and product in its received condition until we advise you further.
Photographs or videos may be requested to help us investigate the matter.
If you receive a product different from what you ordered, or an item is missing from your package, please contact us as soon as reasonably possible.
Please provide:
Order number;
Product information;
Description of the issue; and
Photographs or videos where appropriate.
We will review the issue and, where the problem is confirmed, provide an appropriate solution under our Refund & Return Policy.
Large institutional or bulk orders may require a separately agreed delivery schedule.
This may apply to:
Schools;
Colleges;
Offices;
Sports organizations;
Businesses;
Government institutions; and
Other organizations.
The delivery arrangements for such orders may be specified in the quotation, purchase order, invoice, or other written agreement.
We may use independent delivery and transportation companies.
Once an order has been handed over to a delivery partner, the delivery partner is responsible for the physical transportation of the package.
We will nevertheless make reasonable efforts to assist customers when delivery issues occur.
For shipping-related questions, please contact:
PratikshaOnline
Morang, Nepal
We appreciate your patience and cooperation while we work to deliver your order safely.